Ma Box Orange 3.0.8

Le Digital's most remarkable aspect lies in how you utilize it.

Ma Box Orange is an innovative application tailored for the Fibre customers of Orange Côte d'Ivoire, designed to simplify and enhance the management of their Fibre Box. This application was developed with the intention of digitizing customer interactions, reducing wait times, and streamlining service delivery in retail locations, ultimately promoting customer autonomy.

Digitalization of Customer Interactions

With Ma Box Orange, users gain access to a wide array of services directly from their smartphones or tablets. This solution diminishes the need for in-store visits for information or services, facilitating daily tasks while alleviating the workload on our agency teams. Consequently, it contributes to shorter queues and quicker response times, leading to a more efficient user experience.

Enhanced Autonomy

The application empowers users with an extensive set of intuitive features. Customers can obtain detailed information regarding their service events, including incidents, restorations, and new offers. It allows users to view their invoices, check Wi-Fi status, confirm due dates, and even settle bills through a personal space within the application.

Real-Time Tracking and Equipment Management

Ma Box Orange offers real-time tracking of requests, whether they pertain to subscriptions or claims. This feature ensures complete transparency and keeps customers informed at every step of the process. Additionally, users can manage their devices remotely, providing a convenient solution for addressing technical issues without the need for technician assistance.

In summary, Ma Box Orange serves as an essential tool for all Fibre customers of Orange, facilitating effective and autonomous management of their Fibre Box in Côte d'Ivoire. With features designed to digitize interactions, minimize waiting times, and enhance user independence, Ma Box Orange significantly transforms the user experience and improves overall satisfaction.